- What is the most economical and efficient way to shop at Equadent?
Since your order will cost between €20 and €35 to ship to most European destinations for packages that weigh up to 10 kilograms, we will be happy to assist you to prepare an order that will most optimally exploit those 9.99 kilograms. Shipping for packages weighing 10 up to 31.49 kilograms ranges from €24 to €35. Please call or email us and we'll let you know how much your order weighs so you can ship efficiently and get the most out of your investment!
- What languages do Equadent's representatives speak?
Thanks to Poland's excellent schools and our well-traveled representatives, our representatives speak English using American, British and Polish accents, as well as French, Russian, Spanish, Serbo-Croatian and of course, Polish.
- May our customers use their own couriers?
YES! If you have a preferred courier, please contact us and let us know how you would prefer to ship before we process your order.
- May I call Equadent with any questions?
YES! Equadent's representatives will be able to communicate with you effectively in at least four different languages, including English and French, and we promise never to respond to your call with an automated system. Instead, calls made during regular business hours will receive the immediate attention of one our valued team members. Contact Us!
- Are Paypal and EService safe payment methods?
YES! Both are tried and true payment methods. Paypal has an international reputation for its security, as does Eservice within Poland. We trust both implicitly with our business and our monies.
- When I try to pay using my credit card with EService, the system requests a CVV2. What is a CVV2?
A CVV2 is what is commonly referred to as the three digit security code on the back of your credit card to the right of the signature space.
- How long will it take for Equadent to process my order?
We process all orders within 24 - 48 hours of receipt of payment. If we haven't done so, please contact us and one of our representatives will let you know the status of your order.
- How much is VAT in Poland?
VAT for medical devices is 8% while VAT for most everything else (including shipping) is 23%.
- Are Equadent products protected by warranties?
YES! Equadent has an excellent relationship with all of our partners and honors all manufacturer warranties. Please carefully read the terms of each product's warranty or ask us and we'll let you know how each warranty works! Each manufacturer is different.